ISO 9000:2000 – Quality Management System (QMS)

ISO 9000:2000 – Quality Management System (QMS)

Kakoli Roy
Dept. of Fashion Design
KCC Women’s College (Affiliated by Khulna University),
Khulna, Bangladesh


ISO 9000: Introduction:
In order to harmonize quality standards throughout the whole world a number of nations agreed in 1987 to recognize an international quality standard system. This led to formulation and acceptance of ISO 9000 to be widely recognized and followed universally.

ISO 9000
Fig: ISO 9000

ISO 9000 was revised in 1994 & then republished & revised in 2000. This portion with deal with the original ISO 9000 in brief. Later ISO 9000:2000 will be discussed.

What is ISO 9000:
This standard is a guideline for companies to mark their organizations capable of designing and supplying products and services of quality acceptable to buyers. ISO 9000 standards are guideline, which compel the manufacturers to put into effect quality assurance system to work at all stages of manufacture and service so that only goods and services are produced.

Why is ISO 9000 Important:
ISO 9000 is important because of many reasons. The first is its international orientation. Currently, ISO 9000 is accepted and supported by national standard bodies from more than 120 countries. Thus, it becomes a choice for companies that serve customer demanding international standard of quality. ISO is also important because it compels organization to institutionalize the right policies, procedures, record, techniques, technologies, resources, and structures, which enable to achieve the desired standards of quality. Unless companies establish a quality policy, right system, processes & procedures, a world class standard of quality can never be achieved. This is why ISO 9000 is important.

1. General requirements:
The organization shall establish, document, implement and maintain a Quality Management System (QMS) and continuously improve it as per international standard.

The organization:

  • Identify processes needed for the QMS and their application throughout the organization,
  • Determine the sequence and interaction of these processes,
  • Determine criteria, and methods required to ensure that both the operation and control of these processes are effective,
  • Ensure the availability of resources and information necessary to support the operation and monitoring of these processes,
  • Monitor, measure and analyze these processes and
  • Implement action necessary to achieve projected results and continuous improvement of these processes.

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2. Documentation requirement:
The Quality Management System documentation shall include

  • Documented statements of a quality objective
  • A quality manual
  • Documented procedures required by this international standard
  • Documents needed by the organization to ensure the effective planning operation and control of its process and
  • Records required by this international standard

3. Quality manual:
The organization shall establish and maintain a quality manual that includes

  • The scope of the Quality Management System, including derail of and justification for any exclusions.
  • The documented procedures establish for the QMS.
  • A description of the interaction between the processes of the QMS

4. Control of document:
Document required by the Quality Management System shall be controlled. Records are a special type of documents and shall be controlled according to the requirements.

A documented procedure shall be established to define the controls needed

  • To approve documents for adequacy prior to issue,
  • To review and update as necessary and re-approve documents
  • To ensure that change and the current revision status of documents and are identified
  • To ensure that relevant version of applicable documents are available at points of use
  • To ensure that documents remain legible and readily identifiable,
  • To ensure that documents of external origin are identified and their distribution controlled, and
  • To prevent the unintended use of obsolete documents and to apply suitable identification to them if they are retained for any purpose.

5. Control of records:
Records shall be established and maintain to provide evidence of conformity to requirement and of the effective of the quality management system. Records shall remain legible, readily identifiable and retrievable. A documented procedure shall be established to define the controls for the identification, storage, protection, retrieval, retention time and disposition of records.

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